Are you interested in a MYONEPACK product, but still have questions? We have compiled the most frequently asked questions and answers. If your question is not answered here, please contact us via the contact form or by email to info@myonepack.com.
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How can I complain about my product?
We sincerely apologize if you received a faulty item from us. To help us resolve your issue as quickly as possible, please don’t return the item just yet. Instead, send us a photo of the defect along with a brief description to info@myonepack.com. Be sure to include your order number, which can be found in your order confirmation email, so we can process your complaint efficiently. Our customer service team will guide you through the next steps.
What payment options do you offer?
The following payment methods are available in our online shop:
- Credit card
- Debit card
- PayPal
- Google Pay
- Apple Pay
Where do you ship to?
We ship to many countries worldwide, including the US, UK, Canada, Australia, New Zealand, most of Europe (including Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden), South America, and Asia.
How much is the shipping cost?
We offer free worldwide shipping on orders over €49. For orders under €49, the shipping cost will be calculated at checkout.
How can I return my order?
You can return your order within 30 days. To initiate a return, please email us at info@myonepack.com with your order ID. Our customer service team will assist you with the next steps.
When will I get refund for my return?
Once we receive your returned item in good condition, we will process your refund within 14 days.
Can I exchange my item?
If your item is not the size or color you wanted, or doesn't match your expectations, you can return it within 30 days.
Unfortunately, we cannot offer exchanges for another product. Instead, we kindly ask you to place a new order.
What is the best way to wash my backpack?
All our products are made with durable oxford material on the outside, making them easy to clean with a sponge and some washing-up liquid. This material is highly stain-resistant, so a simple wipe-down is usually enough to keep it looking great.